Unfortunately as with all electronic products sometimes things can go wrong, components suffer wear and tear or accidents during installation can occur. What ever the fault, The AmpDoctor is here to help and we will investigate any problems completely free of charge and provide you with a no obligation quote. We may even be able to quote over the phone or by email if it is a common fault, so contact us today on 01702 41 61 81 or email doctor@ampdoctor.co.uk.
Is My Amp Faulty?
To guarantee that we offer the best possible service and value for money, we want to ensure that your amplifier does has a problem before you spend money sending it to us.
Click here to view a list of basic checks you can complete before removing your amplifier. Fault check list
If you are unsure about any of the recommended checks or have a general technical question please do not hesitate to contact us.
So you have completed the basic checks and your amplifier is definitely faulty, but how much will it cost you to have it repaired?
Click Prices for our latest cost guide.
How we work and why you should choose us.
Going the extra mile to ensure a thorough repair is one of the many differences between The Amp Doctor and some other service organisations. With over 22 years experience of reference amplifier design, engineering, construction and upgrades and a sterling reputation in the industry, our services are used by audio dealers and retail customers worldwide.
We provide a 12 month warranty*, not just on the parts we fit but also the functioning of the whole amp. This gives you peace of mind that the amp will function reliably for at least the next 12 months and likely well beyond this. * 3 months warranty for SPL amplifiers.
Our guiding philosophy is to carry out any work to your amplifier in a thorough and comprehensive way that will ensure it serves you reliably, or in other words, do it right the first time. Our warranty is your assurance that we will do this, but if for some reason the amp fails within this period then we will repair it for you free of charge.
The repair procedure consists of repairing the fault, followed by a general service and test of the amplifier.
Repairs often need to be quoted once the amplifier has been received as the damage can vary significantly depending on how and when it was caused.
In order for us to know that the amplifier will be totally reliable for the duration of the warranty, and beyond, we need to find out why the amplifier failed in the first place, and then take steps to prevent this happening again.
A good example of this thorough approach:
Many amplifiers are built in such a way that the connecting wires (leads) of the power devices are mechanically fractured by vibration of the circuit board. We secure the circuit board with a damping compound to prevent it vibrating and then ensure all remaining devices have secure leads, replacing any that have fractures. This is a preventative measure to prevent the leads from breaking on any of the power devices in the future, thus significantly enhancing the long term reliability of your amp.
Please be advised that we cannot accept any amplifiers over 4000 Watts without prior arrangement. We are happy to talk to you about any larger amplifiers and advise if we are able to help.
Payment
Unless credit terms have been agreed in advance, all repairs will need to be paid on completion of work and before delivery can be arranged.
You can do this either by paypal, direct bank transfer or a cash deposit into any Lloyd’s branch. Please contact us for full account details.
We are now pleased to inform you that we can accept credit and debit card payments via paypal. Visit our ‘How to Pay’ page for futher details.
Delivery
Return shipping is included in the quote we give you for the repair or charged at just £10.50 for all UK mainland addresses if you have asked us to return your amplifier without a fix. All amplifiers are securely packaged to reduce the risk of damage. We use a safe and reliable courier service and can even provide you with a tracking reference number which you can use to trace your packages progress online or by telephone. These details can be provided on request.